Support settings

Set the support email and descriptive message for your public support form.

Support settings determine where visitor tickets are delivered and what message appears above the support form. Open the Support accordion in the project settings panel.

Fields

Field	Label	Placeholder	Helper
Email	Email	[e-mail]	Optional
Descriptive message	Descriptive message	How visitors can reach you or what to expect	Optional

Validation

Field	Rule	Error
Email (if set)	Valid email format	Please enter a valid email address
Descriptive message (if set)	Max 2000 characters	Descriptive message must be 2000 characters or less

Enabling the Support tab

Although the email field is labeled optional, a valid support email is required to enable the Support tab on your public portal.

• The Support toggle in Controls is blocked until a valid email is entered
• If email is empty or invalid when you save, the Support tab is forced off even if the toggle was on

See Receiving support tickets for how tickets are delivered and what the public form looks like.

Descriptive message on the portal

When set, the descriptive message appears above the support form on {slug}.bettter.app/support. Use it to set expectations — for example response times or what information visitors should include.

Next

Continue to Controls to configure tab visibility, voting moderation, comments, and navigation.